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TestFit Urban Planner
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2024
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2022
Beta
Troubleshooting
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TestFit to Revit
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TestFit Knowledge Base
Troubleshooting
Getting Started
Interface
Buildings
Site
Administration
Configurators
Higher Density
Lower Density
Core-Based
Garden
Mass-Based
Industrial
Mixed-Use
TestFit Urban Planner
Latest updates
2024
2023
2022
Beta
Troubleshooting
Issues
Errors
TestFit Portal
FAQ
Tutorials
Exporting
TestFit to Revit
TestFit to SketchUp
Troubleshooting
Articles covering how to troubleshoot common TestFit Issues.
Generating Windows logs for troubleshooting
Generate an installation log in OSX to troubleshoot install issues in a Mac.
Issues
Issue: File size of exported PDFs are much larger than they used to be
Issue: Geometry not displayed
Issue: Geometry in exported .dxf is very small, and the units are incorrect.
Issue: Unit count is not correct
Issue: Cannot pin a unit
Issue: Townhome or rowhouse does not change when the number of levels is changed.
Issue: Adding a space to an industrial building changes the building and parking
Issue: TestFit does not place single-loaded parking in a surface lot
Issue: TestFit double counts modules
Issue: Site Access is not created when you add Site Access to the site
Why does TestFit close immediately after it launches?
Issue: Corner units do not get placed
Issue: Buildings disappear when other buildings are moved.
Issue: Underground parking stalls are not counted
Issue: My model is running slowly
Issue: Background image doesn't show in exported views
Issue: Garages are placed within easements
Issue: Nothing happens when I try to open a TestFit file
Issue: TestFit fails to launch
Issue: Imported unit size is too big
Issue: Can't delete an element
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Errors
Error: "Login error: The current user account has been suspended. Please contact support."
Error: "The installation failed" when installing on OSX
Error: LoadLibrary failed with error 87: The parameter is incorrect
Error: "SSL peer certificate or SSH remote key was not OK" when signing in
Error: "Your graphics system is not supported by TestFit"
Error: Site too large
Error: Small site not solving
Error: TestFit integrations error
Error: "Failed to read selected RSD file: Failed to load file"
Error: "Auth0 request failed"
Error: "Your TestFit license has expired. Log into the license portal or contact TestFit support to renew your license"
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