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TestFit Knowledge Base

Troubleshooting

Troubleshooting

Articles covering how to troubleshoot common TestFit Issues.

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Generating Logs for Troubleshooting (Windows and Mac)

Generate an installation log in OSX to troubleshoot install issues in a Mac.

Where to find TestFit logs

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Issues

Issue: File size of exported PDFs are much larger than they used to be

Issue: Geometry not displayed

Issue: Geometry in exported .dxf is very small, and the units are incorrect.

Issue: Unit count is not correct

Issue: Cannot pin a unit

Issue: Townhome or rowhouse does not change when the number of levels is changed.

Issue: Adding a space to an industrial building changes the building and parking

Issue: TestFit does not place single-loaded parking in a surface lot

Issue: TestFit double counts modules

Issue: Site Access is not created when you add Site Access to the site

Why does TestFit close immediately after it launches?

Issue: Corner units do not get placed

Issue: Buildings disappear when other buildings are moved.

Issue: Underground parking stalls are not counted

Issue: My model is running slowly

Issue: Background image doesn't show in exported views

Issue: Garages are placed within easements

Issue: Nothing happens when I try to open a TestFit file

Issue: TestFit fails to launch

Issue: Imported unit size is too big

Issue: Can't delete an element

Issue: Nothing happens when: launching TestFit / trying to log into Urban Planner

Issue: Inserting importing GIS data from ArcGIS

Issue: Restore from Crash

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Errors

Error: "Login error: The current user account has been suspended. Please contact support."

Error: "The installation failed" when installing on OSX

Error: LoadLibrary failed with error 87: The parameter is incorrect

Error: "SSL peer certificate or SSH remote key was not OK" when signing in

Error: "Your graphics system is not supported by TestFit"

Error: Site too large

Error: Small site not solving

Error: TestFit integrations error

Error: "Failed to read selected RSD file: Failed to load file"

Error: "Auth0 request failed" / Code 500

Error: "Your TestFit license has expired. Log into the license portal or contact TestFit support to renew your license"

Error: "Unverified Urban Planner accounts are no longer supported."

Error: "Error writing to file."

Error: External Tools - Add-in Assembly Not Found

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