Error: "Auth0 request failed" / Code 500

"Initiating the Auth0 authentication process failed with the following error: "Code 500" Please contact our support team for assistance"

Issue

When logging into the TestFit application you get the following error:

"Auth0 request failed

Initiating the Auth0 authentication process failed with the following error: "Code 500"

Please contact our support team for assistance"

Cause

Generally this error is due to a communication issue between the workstation and our services.

Solution

The following domains should be whitelisted to ensure license checks and software updates work properly:

• TestFit.io
• portal.testfit.io
• auth.testfit.io
• app.testfit.io
• api.app.testfit.io