Troubleshooting
Articles covering how to troubleshoot common TestFit Issues.
- Whitelisting Domains
- Generating Log Files for Troubleshooting (Windows and Mac)
- Generate an installation log in OSX to troubleshoot install issues in a Mac.
- Where to find TestFit logs
- Submit Feedback
Issues
- Why does TestFit close immediately after it launches?
- Issue: Corner units do not get placed
- Issue: Buildings disappear when other buildings are moved.
- Issue: Underground parking stalls are not counted
- Issue: My model is running slowly
- Issue: Background image doesn't show in exported views
- Issue: Garages are placed within easements
- Issue: Nothing happens when I try to open a TestFit file
- Issue: Site Access is not created when you add Site Access to the site
- Issue: Geometry in exported .dxf is very small, and the units are incorrect.
- Issue: TestFit fails to launch
- Issue: Imported unit size is too big
- Issue: Geometry not displayed
- Issue: TestFit double counts modules
- Issue: Can't delete an element
- Issue: Nothing happens when launching TestFit / trying to log into Urban Planner
- Issue: TestFit does not place single-loaded parking in a surface lot
- Issue: Inserting importing GIS data from ArcGIS
- Issue: File size of exported PDFs are much larger than they used to be
- Issue: Restore from Crash
- Issue: Adding a space to an industrial building changes the building and parking
- Issue: Unit count is not correct
- Issue: Townhome or rowhouse does not change when the number of levels is changed.
- Issue: Cannot pin a unit
Errors
- Error: "SSL peer certificate or SSH remote key was not OK" when signing in
- Error: "Your graphics system is not supported by TestFit"
- Error: Site too large
- Error: Small site not solving
- Error: TestFit integrations error
- Error: LoadLibrary failed with error 87: The parameter is incorrect
- Error: "Failed to read selected RSD file: Failed to load file"
- Error: "Auth0 request failed" / Code 500
- Error: "The installation failed" when installing on OSX
- Error: "Login error: The current user account has been suspended. Please contact support."
- Error: "Unverified Urban Planner accounts are no longer supported."
- Error: "Error writing to file."
- Error: External Tools - Add-in Assembly Not Found