---
title: Generating Log Files for Troubleshooting (Windows and Mac)
description: When troubleshooting it is sometimes helpful to have log files to examine.
---

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February 13, 2025

# Generating Log Files for Troubleshooting (Windows and Mac)

## When troubleshooting it is sometimes helpful to have log files to examine.

### Windows Log Files:

TestFit log files can be found in this location and are occasionally asked for: **C:\\ProgramData\\testfit\\.logs**

---

### Windows Event Viewer Files (Installer Issues):

To generate the log files for Windows, go through the process below:

1. Search *Event Viewer* In the Windows search bar
2. ***Click*** Event Viewer App in the search results pane
3. ***Expand***  "Windows Logs" In the Event Viewer
4. ***Right + click*** Application and click ***Save All Events As***.
5. In the Save As dialog box, make sure that the file type is set to Event Files (\*.evt).
6. Name the log file "Application" and click Save.

NOTE: Repeat the steps above to generate System and Security logs

---

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---

### Mac Log Files:

To generate the log files for a Mac, go through the process below:

1. ***Launch*** the TestFit application so it produces the error.
2. ***Open Finder***, push Shift, ⌘, and H together to go to your ***home directory***
3. Right-click (or click with two fingers on touchpad), and click ***"Show View Options"***
4. Make sure ***"Show Library Folder"*** is ***checked***![](https://support.testfit.io/hs-fs/hubfs/Show%20Library%20-%20Mac-png.png?width=498&height=68&name=Show%20Library%20-%20Mac-png.png)
5. Now you can see the "Library" folder in the Finder window. Open ***"Library"***, then ***"Logs"***, then ***"com.buildingforge.testfit"***
6. Capture a ***screenshot*** of your ***"About this mac"*** window so we can see the version you are running.
7. If you're comfortable with ***Terminal,*** you can get the logs by opening it up and ***copy-pasting*** this: `tar -czf ~/Desktop/send_to_testfit.tar.gz ~/Library/Logs/com.buildingforge.testfit/`This will put all the logs into a file on your desktop called "send\_to\_testfit".
8. ***Email*** the log and screenshot of your Mac version to ***support@testfit.io***. 

 

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