Troubleshooting
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      1. TestFit Knowledge Base
      2. Troubleshooting

      Generating Logs for Troubleshooting (Windows and Mac)

      When troubleshooting it is sometimes helpful to have log files to examine.

      Windows:

      To generate the log files for Windows, go through the process below:

      1. Search Event Viewer In the Windows search bar
      2. Click Event Viewer App in the search results pane
      3. Expand  "Windows Logs" In the Event Viewer
      4. Right + click Application and click Save All Events As.
      5. In the Save As dialog box, make sure that the file type is set to Event Files (*.evt).
      6. Name the log file "Application" and click Save.

      NOTE: Repeat the steps above to generate System and Security logs

       

      Mac:

      To generate the log files for a Mac, go through the process below:

      1. Launch the TestFit application so it produces the error.

      2. Open Finder, push Shift, ⌘, and H together to go to your home directory

      3. Right-click (or click with two fingers on touchpad), and click "Show View Options"

      4. Make sure "Show Library Folder" is checked

      5. Now you can see the "Library" folder in the Finder window. Open "Library", then "Logs", then "com.buildingforge.testfit"

      6. Capture a screenshot of your "About this mac" window so we can see the version you are running.
      7. If you're comfortable with Terminal, you can get the logs by opening it up and copy-pasting this: tar -czf ~/Desktop/send_to_testfit.tar.gz ~/Library/Logs/com.buildingforge.testfit/This will put all the logs into a file on your desktop called "send_to_testfit".
      8. Email the log and screenshot of your Mac version to support@testfit.io.